FAQ

How long will it take to get my order?

Normally delivery takes about 2-5 business days. As soon as we receive an order from you, it’s immediately redirected to our shipping department, where your booster is carefully packed. Order preparation takes about 1 day. After that our express courier picks up your product and delivers it directly to your door.

Do you ship to my country?

Currently, HiBoost offers shipping to The USA, Canada and Mexico.

What should I do if the warning LED on my signal booster is flashing red?

Check that the distance between the outdoor and indoor antennas is at least 5 meters. If the distance is less, change their location. If the problem is still not resolved, please contact our Support Service for assistance.

Are mobile boosters safe for humans?

All HiBoost products have received CE and RoHS approvals which guarantee that the equipment doesn’t contain any hazardous substances. Moreover, mobile phones emit heavily when coverage is poor. After installation of the booster, signal will grow up to the maximum and electromagnetic emissions from mobile devices will reduce by up to 60 times.

How will I choose the right booster for me?

To choose a correct booster model for you, determine the area you need to cover (sq ft) and network you need to improve: 3G, 4G or both. Use our Booster Finder on the home page to be sure you make the right choice. You can also choose ready-made booster solutions for areas from 1 to 12 rooms or more, or even a vehicle.

How does a booster work?

A signal booster's working principle is quite easy. An outdoor antenna receives a signal from a mobile base station and transmits it to a booster. The device amplifies the signal and spreads it all over the area with an indoor antenna. Booster works in a dual mode, which means that it not only gets the signal from the mobile tower but upon receiving it sends it back.

Why should I choose HiBoost?

HiBoost is one of the leading booster manufacturers in the world. Most of the online stores are resellers, who cannot be responsible for the quality of the product they offer. We’re direct producers and sellers with our own workshops and service centers, so you can fully rely on efficiency of our mobile boosters. Moreover, all HiBoost products are CE and RoHS certified and comply with European and international safety and quality legislation.

Do I need to buy antenna and cables for the repeater?

Each HiBoost booster comes in a kit with 2 antennas and cables. It’s not advisable to change antennas or cable length in the kit, as accessories thoroughly correspond to the booster power. You can add antennas or splitters to extend a coverage zone of your booster (applicable only to powerful models). See Accessory/antenna page to choose extra items for your repeater.

How do I buy a product in your online store?

Making a purchase in our online shop is extremely easy. First choose a product you’d like to buy, then click on “Add to Cart” button and make a payment. As soon as we receive your payment, we’ll send you a confirmation e-mail and ship the product to your delivery address. From the moment you make an order on the website and get in into your hands just 2-5 business days will pass!

Can I return the booster if it doesn’t fit my needs?

Sure, you can make a return within 30 days after you receive a booster kit. We can exchange the booster for another one or give your money back according to our money back policy.

Can I change the booster for another one?

Absolutely! You can change the booster within the period of 30 days after you receive a kit. However kindly ask you to contact us before you decide to make a replacement. Please, go to HiBoost Policy page to know what our policy regarding booster replacement is.

How do I install a signal booster?

You can easily install a mobile signal booster on your own. Installation is performed in 4 simple steps:

1) Fix an outdoor antenna in the point with good signal reception outside the house. 2) Mount the booster and an indoor antenna in the center of the house or other area with poor signal. 3) Connect the antennas and the booster with cables. 4) Plug in the booster and enjoy strong cellular coverage! For more information, please, download a manual on any product page or contact our Technical Support.

Is a mobile signal booster compatible with my provider?

Each mobile provider transmits voice and 3G/4G signals at certain frequencies. To be sure the chosen booster will work correctly, check if device frequency/ies corresponds to those ones of your provider. Use our Booster Finder to know it or contact your provider directly. You’re welcome to write or call to our Support Service to get a professional consultation about this question.

What is the difference between a GSM and 3G booster?

Each booster improves one or a few networks. It can be GSM/EGSM, DCS, 3G and 4G. GSM booster amplifies only voice, EDGE and GPRS, while 3G repeater is used to boost 3G mobile Internet on any device. HiBoost also offers dualband models which provide signal enhancement both of GSM and 3G, i.e. calls and 3G data.

How many phones/data sessions can be supported simultaneously?

Normally a HiBoost booster system can support up to 220 phones within one area. The better the signal, the more it can support. The quantity of phones also depends on the resource conditions of the mobile operator.

How will I know that the amplifier performs well?

As soon as you finish the installation and plug the booster into a power supply, you will see the LEDs light up (the number and color of LEDS depend on the model). It means the booster has been mounted correctly and it has started amplifying mobile signals all over the area. You can also check it with your mobile phone. If the number of bars shown on the screen has increased and you can freely accept and make calls, the system is functioning well.

After installing the booster system, I still have poor signal strength. What should I do?

Try to take the following measures:

1) Check that the equipment is on and is working properly. 2) Make sure that in the place where outdoor antenna is fixed, there are at least 2-3 signal bars. If there’s no signal, change the antenna position. 3) Check if there is no self-oscillation. Heavy cell tower interference will make the booster shut down automatically. In this case you will need to adjust the antennas’ position and enlarge distance between them (at least 5 m). 4) Check the connections between the antennas/booster and the cable to see if they are not loose. 5) Check if the booster is powerful enough for the area you’d like to cover. Mind that thick walls and stairs can be serious obstacles for a signal. If the signal is still weak, please call or write an e-mail to our Support Service.

 I’m getting good reception close to the indoor antenna, but I lose it when I walk away.

Normally, the booster’s coverage is based on the outdoor signal. The better signal strength you get outside, the bigger coverage range you can get inside. Try placing the outdoor antenna into a location with better signal reception or please call our Technical Experts for more assistance.

Why do I all of a sudden have less coverage than before?

Possible reasons for less coverage may be due to the following: 1) The outdoor and indoor antennas are too close to each other. 2) The temperature of the equipment is too high, possibly due to sunlight. 3) The connection between the cable and equipment is loose. 4) The system has been burnt because of the lightning or voltage surge. If our recommendations don’t work, please contact our Support Service for more assistance.